Dear Apple Customer:
In cooperation with the U.S. Consumer Product Safety Commission
(CPSC) and other international safety authorities, Apple is voluntarily
recalling certain lithium ion rechargeable batteries that were sold
worldwide from January 2004 through August 2004 for use with 15-inch
PowerBook G4 (Aluminum) notebook computers. Apple has initiated
an exchange program and will provide you with a new replacement
battery, free of charge.
Issue - The affected batteries could overheat, posing a fire hazard.
Apple received four reports of these batteries overheating. No injuries
have been reported. Apple urges you to stop using your battery and
to order a replacement battery immediately. If you continue to use
your battery, do not leave it unattended and check for signs of
overheating.
Product - The recalled batteries have the Model Number: A1045 and
serial numbers that begin with: HQ404, HQ405, HQ406, HQ407, or HQ408.
Batteries with the affected serial numbers contain cells that were
manufactured by LG Chem, Ltd. of South Korea during the last week
of December 2003 only. The model and serial numbers are located
on the label on the bottom of the battery, and can be viewed by
removing the battery from the computer. The serial number is printed
in black lettering beneath a barcode. The battery is approximately
4.75-inches long by 3.25-inches wide by .75-inches high. The label
located on the bottom of the battery reads in part, "15-inch
PowerBook G4 Rechargeable Battery" and "Model No: A1045."
No other PowerBook or iBook batteries are part of this recall.
What to do - To begin the battery exchange process, go to Apple's
website at:
(http://www.apple.com/support/powerbook/batteryexchange)
You will be asked for the serial number of your 15-inch PowerBook
G4, the serial number of your PowerBook battery and a ship to address.
After serial number verification, a new battery will be shipped
to you free of charge. When you receive the replacement battery,
please use the same shipping envelope and included prepaid shipping
label to return the recalled battery to Apple. If you do not have
access to the website listed above, please call Apple at 800-275-2273
between 8:00 a.m. and 8:00 p.m., Central time, seven days a week,
for further assistance.
Thank you for your cooperation with this exchange program.
Apple
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